Frequently Asked Questions

Cruise Canada's prices fluctuate based on season, location, and availability much the way airline prices fluctuate. In general, the earlier you book, the lower the price. All of the prices and terms for motorhome rentals can be found on our web site. Use the On Line Reservation System to determine the cost of your desired rental.

Our web site lists all of the types and sizes of vehicles we rent. All of our vehicles are listed under the category: “Our Vehicles”.

We have a listing of all of our motorhome rental centers on the web site. Use this link to access the “Rental Centers” page. On the map, choose the state which you would be renting from and you will be given a list of all rental centers in that state. The listing includes the direct address and telephone number of the rental center.

Cruise Canada's Reservation Department is is open Monday through Thursday from 5 a.m. to 10 p.m, Friday 5 a.m. to 9 p.m., Saturday 6 a.m. to 8 p.m. and Sunday 7 a.m to 7 p.m. All times are Mountain Standard Time.

Cruise Canada is open Monday through Friday from 9 a.m. to 5 p.m. On Saturday rental centers may have abbreviated hours of operation. Rental Centers are closed on Sundays and Holidays and no departures or returns can be scheduled on these days.

Cruise Canada requires that all payment be done with a major credit card. We only accept Visa, MasterCard, American Express, and in the U.S., Discover Card. We do NOT accept stored value/prepaid/gift cards for the estimated rental charges or security deposit at time of pickup. For a payment method to qualify for rental it MUST bear an imprint of the customer’s name that matches the driver’s license and be a valid credit card or debit card with a Visa or MasterCard logo. The cardholder must also be present and listed on the contract as the primary renter or additional authorized driver. Stored value/prepaid/gift cards may be used for payment ONLY upon return of the vehicle. Payment by check or cash is not accepted. This payment policy is very strict and there are no exceptions.

For information on all of the specials Cruise Canada is currently offering, please check out our Hot Rental Deals section of this web site.

For your peace of mind while traveling, Cruise Canada rentals include coverage's in three areas in excess of minimum automobile coverage's against third-party required by law. The details are contained on the Rental Agreement. Below is an outline of the coverage's

  • Responsibility of up to only $1000 for Vehicle Loss or Damage per occurrence provided you abide by the Terms and Conditions of the Rental Agreement, report promptly in case of accident of vehicle damage, and avoid prohibited vehicle use.
  • Expense reimbursement plan up to $3,000 in the event of mechanical breakdown requiring service times.

An estimated kilometre charge will apply to your rental. The nightly charge will be 160 kilometers for a local rental and 400 kilometers for a one-way rental. The rate is 35¢ per kilometer. At the end of the rental you will be refunded for any excess kilometre charges, or be charged at the rate of 35¢ for additional kilometres in excess of the estimated kilometres. Cruise Canada does reserve the right to modify the estimated kilometre charge based on the type of rental.

Yes. The generator charge is $3.50 per hour as determined by an installed running time meter. You can save on this expense by staying in locations that have electrical hookups and not leaving the generator running when you are not in the vehicle. The large size motorhomes in Canada are equipped with generators. A generator is only needed for the coach air conditioner, microwave and electrical outlets. A generator is not necessary for normal vehicle operation and is subject to frequent service interruption.

Upon confirmation, a $300 reservation down payment is charged to your credit card. This deposit will be applied toward your rental charges. A minimum security deposit of $500 and estimated rental charges are payable at departure by credit card. Personal checks, debit cards without a Visa or Mastercard logo, and INTERAC cards are NOT accepted. For certain rental applications, (examples: Burning Man, Bonnaroo) deposits may be increased at Cruise Canada’s sole discretion. Credit card deposits are processed at departure. With payment of estimated rental charges other than by a credit card, a minimum deposit of $1500 is required at departure. Upon return, all extra charges, if any, are balanced against the security deposit and a credit or check issued to cover the refund.

Notice: Estimated rental charge prepayment may be required in full in advance for special rental events, such as music festivals, auto race events, and gatherings in remote areas, at Cruise Canada’s sole discretion.

Similar to a hotel, the Rental Day is based on number of nights the vehicle is used. Each night constitutes a rental day.

There is tax on the rental charges and any kits you order. The generator fee is $3.50 per hour and will be collected upon return of the rental. Customer agrees that he will return unit in the same condition as he received it (excluding normal wear). A fee of up to $250 will be charged if the interior of the vehicle has not been cleaned. Damages or loss of equipment will be paid for by the renter. Holding tank must be emptied prior to return of the vehicle or be subject to an additional dump charge of up to $50.

One Way reservations are available between most rental centers by advance reservation only and are subject to availability and some restrictions.

Drop fees may be increased or decreased based on pick-up or drop-off location, dates and vehicle availability. Upon confirmation, the $300 reservation down payment is not refundable.

Each year Cruise Canada provides thousands of one-way rental opportunities for our customers. With more than 120 rental locations in the US and Canada, we are able to approve a greater number of one-way rentals than our competitors and will do our best to fulfill as many of your requests as possible.

However, in as much as we would like to approve all requests, we must also maintain a minimum number of vehicles at each location to provide for local customers. That said, when a one-way approval potentially causes a location to drop below their minimum fleet, we will likely be unable to accept the request.

Please understand, our policies are in place to allow us to accommodate as many of both local and one-way customers as possible. Thank you for your understanding and for considering Cruise Canada.

At Cruise Canada, we strive to make sure everyone’s rental experience as easy, safe and stress-free as possible. That is why we provide a full range of products and services for our drivers or passengers with disabilities. Our visually impaired passengers can travel worry-free just make an advance reservation, arrive with a licensed driver at least 25 (21 with Surcharge) years old and you’re on your way.

There is no underage surcharge for renters with a disability when either the renter with the disability or the authorized driver is over the age of 25. If both the renter with the disability and the authorized driver are under the age of 25, an underage surcharge will apply.

The following services are available at some locations for our drivers and passengers with disabilities.

  • Hand Controls - Enables drivers to accelerate or brake using a hand-controlled device.
  • Lectra-Aid Coach Lift® - Mobility lift equipped vehicles are available for rental at some locations for disabled customers
  • To ensure availability, products and services should be reserved sixty (60) days in advance by calling our Disability Services Coordinator toll-free at (800) 238-9960 Ext.330.

All you need is to be 25 years of age or older and possess a valid driver’s license and a major credit card. No special endorsement is needed. Temporary licenses are not accepted. Authorized operators 21-24 years of age may drive a motorhome subject to $25/day fee. In some instances credit and employment references or a foreign passport are required prior to rental and will be verified. All drivers must be present, listed on and sign the Rental Agreement and will be bound by Terms and Conditions of the Rental Agreement at vehicle pick up.

Vehicle departure time is normally between 1:00 PM and 4:00 PM. Vehicle drop off time is normally between 9:00 AM and 11:00 AM only. Returns after 11:00 am may be subject to a late return fee of $25 per hour.

Please contact your departure rental center the day before departure date to arrange a pick up time.

No refunds will be made for early returns or late pick ups.

The vehicle is overdue after 11:00 AM on the date of return. A fee of $25 per hour will be charged for each hour you are late. Please notify the rental center if you will be late in returning.

We are happy to make some changes to your current reservation, however the change may require a rate adjustment based on current rates in effect at time of change. Changes are subject to current availability. No changes will be permitted to a reservation once the cancellation deadline has passed.

Name changes to reservations are not permitted. Reservations are non-transferable. The person that made the reservation must be present at pickup and possess a valid credit card and driver's license.

You may cancel your reservation up to 7 days prior to the pick-up date and you will be refunded your reservation down payment. With less notice and with all one-way reservation cancellations you will forfeit your reservation down payment. Sorry, but you cannot cancel your reservation online.

Motorhomes handle much like a car, especially the “C“ class which has a van chassis.

No, but we rent 2 types of packages for bedding and cookware. (Advanced Reservations Required)

  • The Personal Kit costs $55 per person, for the duration of the trip. It includes a sleeping bag or comforter, pillow, pillowcase, flat sheet, bath towel, washcloth and dishtowel. All items must be returned at end of trip.
  • The Vehicle Provisioning Kit costs $100 per vehicle, also for the duration of the trip. It includes a flashlight, can opener, broom, spatula, cooking spoon, cooking fork, coffee cups, tumblers, plates, soup bowls, silverware, tea kettle, colander, mixing bowl, and a cookware set. All items must be returned clean at end of trip.

Cruise Canada's RVs are not equipped with TVs.

No. We suggest you bring a canopy if you need shade or check with the RV park if you are staying in one.

Pets are welcomed at Cruise Canada. Customer agrees to clean up after their pet and return unit in same condition as received, or be subject to a cleaning fee up to $250.

The Compact motorhome can hold a family up to 3, the Standard motorhome can hold a family up to 5, and the Large can hold a family up to 7 maximum for traveling.

Cruise Canada wants you to have an enjoyable and safe vacation experience. Part of that experience is getting the right vehicle to meet your needs.

We realize that our customers use our vehicles for many purposes. Some examples:

  • As a comfortable means of travel not sleeping in them
  • For “spare bedrooms” and not drive them.
  • For on-site hospitality at special events like automobile races.
  • As mobile offices.

The possible uses are as numerous as your needs.

In addition to many uses, there are a myriad of Federal, State and Local ordinances they may restrict the use of may be in conflict.

Lastly, there are no universal standards that apply to Recreational vehicles.

We understand the confusion these situations create. Therefore, Cruise Canada recommends the following:

  • Never exceed the maximum capacity as posted in the actual vehicle you will be using. Maximum capacity includes the vehicle, all fluids, all occupants and their gear.
  • All passengers should use the provided seatbelts. The total number of seatbelts will vary according the vehicle and according to the floor plan of the actual vehicle you are using.
  • Child safety seats should be used where applicable. the installation and use of these seats should follow the recommendation of the child seat manufacturer.
  • Overhead areas designed only for sleeping should not be occupied while the vehicle is in motion.
  • The vehicle should be properly secured prior to travel. This includes locking the doors and dead-bolting them where applicable. Stow the entry step and secure the outside compartments.

We ask that you use good judgment and prudence in your decisions.

You Are Required To Comply With Applicable Law

The staff at the rental center will be glad to direct you to the closest shopping center, fueling facilities and waste treatment center.

Parking at some centers is very limited. Call your rental center in advance to see if they can accommodate you. If you are allowed to park, it is at your risk entirely.

Often this is not a problem, but again, check with your rental center. Anything left at the rental center is at your own risk.

Canadian registered RVs may enter the US and return to Canada without problem. One way rentals between the two countries are not allowed. Canadian residents are not allowed to rent a US registered vehicle in the US and enter Canada. Residency is based on the primary renter.

Cruise Canada does not allow travel into Mexico.

We do allow towing with all sizes of our motorhomes. Towing is not allowed with Truck Campers. The motorhomes are only equipped with a receiver hitch, so you would need to provide your own tow bar. No towing apparatus or hook-up services are provided under any circumstances. Customer must declare intention to tow prior to departure and warrant that towing weight is within 1100 kg. tow weight restrictions. A daily towing charge will be imposed. Cruise Canada provides no collision or liability coverage for damage to the towed object or for third- party injury inflicted by the towed object, under any circumstances.

Yes, however, in locations with harsh winter weather, our motorhomes are “winterized” from approximately mid-October to late March. This means we have completely drained the water and holding tanks. This will prevent the tanks and pipes from freezing and bursting. If you chose to have your rental motorhome “de-winterized” (so that you can use your sink, shower, and toilet) it may cost up to $40. You will need to exercise extreme care while traveling in a “de-winterized” motorhome during frigid weather. You will need to run the heater at all times to protect the tanks and pipes from freeze damage, or in extreme cases you would need to put RV Anti-Freeze in the water and holding tanks (by doing so, you may not use any water systems). If the pipes or tanks were damaged from freezing, it is considered negligent damage and you will be responsible for the full cost of all repairs. If you have any more questions on the rental policies during winter, please contact the rental center where your trip would originate. They can provide you with specific information.

Yes. Coverages are invalid if problems occur in the following areas and all recovery expenses are at the renter’s own cost. Violations of these restrictions void damage waivers and the renter will be held liable for all vehicle damages including to tires, towing charges and other related expenses as a result of a breakdown associated with operating in these areas.

Alaska, Yukon and Northwest Territories, & Newfoundland

Travel on all public and/or numbered roads is permitted. Travel on non-public roads, unpaved back roads, trails and the like – commonly called logging roads or on any surface subjecting the vehicle to unreasonable damage or road hazard is prohibited. We reserve the right to restrict travel, dependent on current road conditions.

Death Valley

Vehicles may be operated with EXTREME CARE in Death Valley and other desert areas during the months of July and August. In Summer, renters visit these areas at their own risk and Cruise Canada will not be held responsible for extraordinary vehicle recovery and other charges. During certain periods these areas are not habitable and could pose a danger to the driver and passengers.

Manhattan

Due to restrictions on vehicle heights, propane gas and parking, vehicles with propane are not permitted in Manhattan and are not permitted to travel through any underground or underwater tunnels.

No. Please plan to bring your own car seats and/or cribs.

No, we do not recommend this. It is difficult to know if the water is potable when you fill the tank at a variety of locations. We recommend you use bottled water for drinking and cooking. The water from the tank is fine for washing and bathing.

Cruise Canada provides a 24-hour toll free travelers assistance line to help you get back on the road as soon as possible.

We do not have ladders on the RV for safety reasons and to prevent damage to the motorhome.

No. Check with the rental centers where you will be picking up, some have them available for rent or can suggest a place to rent them.

You must arrange your own transportation to and from the airport. You may call the rental center where you are picking up for recommendations of transit options.

Cruise Canada will provide a familiarization tour (approximately 30 minutes to one hour) which is required to acquaint the customer and drivers with the operation of the vehicle before departure. You may prepare for your vacation by viewing the Renter’s Orientation Video.

We will make every effort to provide the customer with the model requested. We reserve the right to substitute models of similar or higher grade. Should a model of lower grade be offered and accepted, liability will be limited to refund of price differential between model paid for and model taken.

Sorry, storing items on vehicle roof or exteriors is not permitted.

The customer is responsible for checking engine oil, fluids, and coolant levels at each refueling, as well as reporting mechanical failures immediately. Instructions and procedures for maintenance expense reimbursement are provided at rental. Customers may be held responsible for mechanical damage due to negligence in vehicle operation or failure to provide normal maintenance.

Rental prices, policies and conditions are subject to change without notice. Rentals are subject to the Terms and Conditions of the Rental Contract, a copy of which is available by writing to

Cruise Canada
11 West Hampton Avenue
Mesa, AZ 85210.

Campground rates vary based on time of year and what facilities they offer. Generally you can expect to pay between $10 and $50 per night.

A partial list of commonly found facilities would include: electric, water, sewer hook-ups, washer, dryer, swimming pool, playground, BBQ pits, on-site convenience store.

Cruise Canada will make a reasonable effort to contact guests after departure if they have left any belongings on the premises or in the vehicle. We will ship items back at owner's expense. If we are unable to reach the guest(s), the items will be placed in our Lost & Found. Any items that remain in the Lost & Found will be donated to charity or discarded after 60 days. To inquire about a lost item, please submit a lost and found claim HERE

Because regulations and laws covering the automotive rental and vehicle leasing industries vary, Cruise Canada has a company-wide policy that neither it’s employees nor its dealer agencies will donate vehicles or rentals.

We are sorry but our motorhomes are not to be used for ambulatory purposes

We are sorry but our motorhomes are not to be used for carrying person(s) whose medical well-being depends on the motorhome's systems

Check Pricing and Availability

Speak with a Reservations Expert now
Looking for a one-way rental?
Please call (800) 671-8042

 

© 1996-2017 Cruise Canada