Your IP address
Each time you visit the Site, our web server automatically collects your IP address and the web page from which you came. Your IP address is used to help identify you and to gather broad demographic information about you. We also use your IP address to help diagnose problems with our servers, to administer the Site, and to better serve you while visiting the Site.
Information we collect from you
While on the Site we may collect personal information from you. Personal information may include information you provide to us while making a reservation on the Site ("Reservation Information"), and may include your name, street address, zip code, phone number, and email address. Personal information may also include information we gather about you while on the Site such as your purchase or reservation history ("Purchase Information"). If you make a reservation through us our reservation forms require that you provide financial information (like your account or credit card numbers) as well ("Financial Information"), which we use to process your transaction.
Please note that nowhere on the Site do we knowingly collect personal information from children under the age of 13.
How we use personal information
Your personal information is used to help us efficiently perform various transactions, including contacting you when necessary in connection with transactions entered into by you on the Site (including reservation confirmations, changes and cancellations). Cruise Canada may also use your Registration Information and Purchase Information to send you information, offers and other promotional materials from Cruise America. These materials may include information from third parties selected by Cruise America. We carefully select the information we send to you and attempt to send you information and offers that are of value to you, such as discounts or exclusive offers. You have the option of declining to receive this information and these offers from Cruise Canada by "opting-out" of receipt of this information. You may opt-out by sending an email to firstname.lastname@example.org
. We will never send you communications on behalf of third parties unless our Cruise Canada brand is associated with those communications.
How we use financial information
Financial information is used to check your qualifications and bill you for products and services. By making a reservation on the Site, you consent to our providing your financial information to our service providers and to such other third parties as we determine is necessary to process your transactions. These third parties may include the credit card companies and banking institutions used to process the transaction and, depending on the circumstances of our arrangements, may include the applicable Reservation Partners, primarily for facilitating your reservation at the appropriate campsite or other location on the date of your reservation and to provide customer service. Any of these various third parties are authorized to use your financial information in accordance with our contractual arrangements with such third parties and in accordance with their own privacy policies, over which we have no control.
Our security precautions
The Site has security measures in place to protect against the loss, misuse and alteration of the information under our control. Our secure server software (SSL) is among the best software available today for secure commerce transactions. We encrypt all of your personal and financial information as it travels over the Internet and we store your financial information on our servers in encrypted form.
You can also send us mail to: Privacy Officer, Cruise America, 11 W Hampton Ave, Mesa, AZ 85210.